Privacy Policy for the Marmarian Suites website describes the ways and procedures through which our business manages and protects your personal data. For the purposes of our hospitality services and the overall operation of the accommodation, we collect and process personal data from guests, prospective guests, partners and other interested parties. This is done to provide high-quality accommodation services and to comply with our contractual and legal obligations. Our Privacy Policy is designed in line with Regulation (EU) 2016/679, known as the General Data Protection Regulation — GDPR — and the applicable Greek legislation on personal data protection.
General Terms
Personal Data
Marmarian Suites collects and processes personal data strictly for the purposes of offering accommodation services and ensuring the smooth operation of the property. Data may be collected from guests, prospective guests, website visitors, partners and individuals who contact Marmarian Suites in any way.
The information is processed only when necessary and always in accordance with the principles of lawfulness, fairness and transparency. Our goal is to collect the minimum amount of personal data required and to retain it only for the period necessary to fulfil contractual, administrative and legal obligations.
GDPR: Basic Concept
Processing of personal data at Marmarian Suites follows Regulation (EU) 2016/679 and applicable Greek legislation. As Data Controller, Marmarian Suites determines the purpose and means of processing. Any natural or legal person acting on behalf of the accommodation processes data strictly under our instructions and does not acquire independent control over that data.
The Data Subject is any individual whose personal information is collected, stored or processed. Consent refers to a freely given, informed and explicit indication that the individual agrees to specific processing of their personal data.
Reservation Data
Reservations may be made by phone, via email, through our website or through affiliated booking platforms. During this process, we may collect information such as full name, date of birth, arrival and departure dates, selected suite, postal address, country, email address, telephone number and payment details.
This information allows us to identify the guest, confirm and manage the reservation, prepare the appropriate suite, communicate updates and process payments, cancellations or no-shows.
The legal basis for processing is the performance of the accommodation contract and the legitimate interest of Marmarian Suites in ensuring service quality and proper reservation management.
Bank Accounts, Credit and Debit Cards
Guests may be asked to provide credit or debit card details, bank transfer information or other payment-related data to complete a reservation or process a payment. This information is used solely for authorised transactions and is handled only by authorised personnel or trusted payment providers.
The purpose is to secure the booking, charge deposits, process prepayments or settle outstanding amounts according to the agreed booking terms. Payment data is not used for unrelated purposes.
Record
Marmarian Suites may maintain an internal record of guests for the efficient administration of reservations and accommodation services. This record may include name, surname, address, city, region, postal code, country, identification document details, date of birth, telephone number, email address, selected suite and stay dates.
The purpose is to prepare the suite, manage guest communication, issue receipts or invoices, comply with tax requirements and facilitate future bookings where appropriate.
Website Policy
General Data Protection Regulation
Visitors to the website may be asked to provide personal information to enable communication with Marmarian Suites or to access certain online services. Any data submitted through the website is used exclusively for reservation management, communication and customer service.
It is not shared with third parties except as required by law, as necessary for reservation/payment processing, or in compliance with applicable privacy regulations.
Personal Data and Booking Information
Browsing the website does not require submission of personal information. Data is collected only when voluntarily provided by the visitor for enquiries, booking requests, newsletter registration or communication.
For online reservations, identification and payment details may be required. Optional fields may be completed at the guest’s discretion. Marmarian Suites collects only the information necessary to process each request accurately and efficiently.
User Rights and Legal Protections
Website users have the right to access their personal data, request correction of inaccuracies, request deletion where permitted by law, object to certain processing activities or request limitation of processing.
These rights are exercised according to GDPR and the national legal framework. Users may contact Marmarian Suites at [Email Address] to request information, updates or corrections regarding their personal data.
Visitors under eighteen years of age must review the Privacy Policy under the supervision of a parent or legal guardian, whose acceptance is considered binding for the minor.
Security of Personal Data
Recognising the importance of secure data handling, Marmarian Suites applies appropriate technical and organisational measures. Data transmission may be protected by SSL encryption, while access to the website’s infrastructure is controlled to prevent unauthorised access to sensitive systems.
Personal information is processed only by authorised personnel and trusted service providers where necessary.
Contact Forms
When a visitor submits a message through the website’s contact form, Marmarian Suites may collect the visitor’s name, email address, phone number, subject and message content.
This information is used only to respond to the visitor’s request and maintain proper communication history. It is not used for unrelated marketing purposes unless the visitor has explicitly consented.
Social Media Interaction
Marmarian Suites may connect with visitors through social media platforms such as Facebook, Instagram, Google Business Profile or other online channels. By interacting with the property’s pages, users may receive updates, offers or promotional content depending on each platform’s settings.
Marmarian Suites may view certain publicly available profile information but does not systematically collect or process social media profile data outside the normal operation of these platforms.
Embedded Third-Party Content
Some pages on the website may include embedded material such as maps, videos, images, social media elements, booking widgets or external articles. When interacting with such embedded content, third-party websites may collect data, use cookies or apply tracking technologies as if the visitor had accessed the third-party website directly.
The processing of data by these external providers is governed exclusively by their own privacy policies.
Cookies Policy
Website Cookies
The Marmarian Suites website uses cookies to ensure proper technical operation, improve user experience and support essential functionalities. Cookies may store basic identification details, language settings, display preferences or session information.
Some cookies may also collect non-sensitive information such as approximate location, browser type or device identifiers, always in compliance with legal requirements.
How Cookies Are Used
Certain pages use cookies to store visitor preferences, simplify navigation and remember user selections during browsing. Cookies may also assist in functionality such as language detection, reservation forms, site appearance preferences and user session recovery.
Sensitive personal data is never collected through cookies without explicit consent.
How Cookies Are Controlled
Visitors can control cookies through their browser settings, delete existing cookies or block new ones. Blocking cookies may require users to reapply certain preferences during future visits and may limit access to some website features.
Third-Party Cookies
External links or embedded components may use independent third-party cookies. These cookies may serve analytics, booking, map, payment or marketing purposes and are controlled exclusively by the providers that create them.
Marmarian Suites cannot influence third-party cookie behaviour and holds no responsibility for their operation.
Website Security
To ensure secure operation, SSL encryption may be applied to safeguard data transmission. Firewall systems and controlled server access may be used to restrict unauthorised entry and protect website systems.
Multilanguage Addon
If the website uses a multilingual tool such as WPML, language-related cookies may be placed to recognise the visitor’s current or last-used language. These cookies serve exclusively for language display purposes and do not process personal data for profiling or tracking.
